Service Engineer

  • Full time
  • Kolkata

Company Details

Thermo Fisher Scientific

Job Description:

This position involves undertaking the Installation, Service, Maintenance & Field upgrades of the Thermo Fisher product portfolio of the Anatomical Pathology Division with an objective to keep all the instruments operational as per technical specification and to achieve customer satisfaction.

Position summary include the following (other duties may be assigned):

Work independently to service APD products involving: Installations, Training, validation support, Remote and On-site Diagnostics and Repair Services and Preventative Maintenance visits.
Provide technical assistance, consultation and problem solving to customers as necessary.
Accurately document field service activities, including installation report and service work report, and timely submit through the required system.
Ensuring customer satisfaction in all aspects of services provided. Follow up on DOA and Hot Account sites to ensure customer issues are accurately and timely communicated to the appropriate authority, solution developed and eventually solved.
Implement key account strategies for high profile customers and maintain good relationship with opinion leaders at customer site.
Share experience and best practice of product services and applications with colleagues.
Contribute to knowledge base to allow continued improvement of work efficiency and effectiveness.
Achieve assigned service revenue target along with consumable & accessories sales target effectively.
Effectively communicate competitive information and additional sales opportunities to Field Sales team.
Ability to travel extensively throughout the assigned territory as & when required.
Submit weekly activity reports & business expense reports on a timely basis.
Compliance with Organization Policy

Minimum Requirements/Qualifications:

Bachelor’s degree in Engineering, preferably in Electronics / E&C /Electrical/Biomedical Engineering/Medical Electronics, etc.
3- 5 years of support experience in Histopathology Equipment.
Strong hands-on analytical and troubleshooting talent
Ability to combine technical knowledge with service skills
Ability to travel at least 75% of the time
Excellent interpersonal skills

Non-Negotiable Hiring Criteria:

3- 5 years of support experience in Histopathology Equipment.
Excellent written and verbal communication skills
Basic negotiation skills.
Ability to travel at least 75% of the time.

Company Profile:

Thermo Fisher Scientific is an American biotechnology product development company located in Waltham, Massachusetts, and was created in 2006 by the merger of Thermo Electron and Fisher Scientific. In April 2013, after a competitive bidding with Hoffmann-La Roche, Thermo Fisher acquired Life Technologies Corporation for US$13.6 billion in a deal that would rank the firm as one of the leading companies in the genetic testing and precision laboratory equipment markets.

To apply for this job please visit